Return & Refund Policy

Return Eligibility and Timeframe

At My Store, you may request a return within 30 calendar days of receiving your order if you are not completely satisfied with your purchase. To be eligible for a return, your items must:

Be unused and in their original condition, including all packaging, manuals, and accessories
Show no signs of misuse, damage, or alteration
Be suitable for resale upon return

Returns that do not meet these requirements may be declined.

Non-Returnable Items

The following products cannot be returned under any circumstances:

Customized or personalized products
Gift cards and downloadable products
Clearance or final sale merchandise
Items that have been used or damaged after delivery

Refund Process

Once My Store receives and inspects your returned item, we will promptly review your refund request. Approved refunds will be credited to your original payment method.

Please allow 5-7 business days for our team to process the refund after we receive your return. After processing, it may take an additional 5-10 business days for your payment provider to complete the transaction and display the funds in your account.

Returns for Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect items, please keep all original packaging and contact us immediately at sergeevap@hsjyang4ss.shop. My Store will help resolve the issue and cover all return shipping costs related to these cases.

Return Shipping Costs

You are responsible for return shipping costs except when the return is due to:

A defective product
Damage sustained during shipping
An error made by My Store

For these exceptions, My Store covers all return shipping expenses.

Order Cancellation Policy

You may cancel your order within 12 hours of placing it by contacting us immediately at sergeevap@hsjyang4ss.shop. Orders cannot be canceled after this 12-hour window since they are processed promptly.

Order Processing and Shipping

My Store processes orders within 1-2 business days. Typical shipping times range from 5-10 business days. Shipping costs are calculated and presented during checkout.