Shipping Policy

Shipping Policy for My Store

Order Processing

My Store begins processing your order within 1-2 business days after payment confirmation. During peak periods such as holidays, special promotions, or times of increased order volume, processing may require additional time.

Shipping and Delivery Times

After processing, your order will be shipped with an estimated delivery window of 5-10 business days within the United States. Actual delivery timing may vary due to factors including your shipping destination, carrier performance, weather conditions, customs clearance, and other unforeseen events.

Shipping Costs

Shipping fees depend on your delivery address and the shipping method you choose at checkout. All shipping charges will be displayed clearly before you complete your purchase.

Tracking Your Order

Once your order ships, My Store will send you an email containing tracking information. Please allow some time for tracking updates to appear as your package moves through the carrier’s system.

Delays Beyond My Store’s Control

Occasionally, shipments might be delayed due to reasons outside of My Store’s control, including but not limited to:

Severe weather events
Carrier service interruptions
Customs processing delays
Public holidays affecting transportation

My Store makes every effort to minimize delays and will inform you if your delivery is impacted.

Order Cancellation

If you wish to cancel your order, please contact My Store within 12 hours of placing it. After this 12-hour window, your order usually enters processing and shipment preparation stages, which makes cancellation no longer possible.

Returns and Refunds

My Store accepts returns of eligible products within 30 calendar days from the delivery date. Return shipping fees are your responsibility unless you received a defective, damaged, or incorrect item.

Refunds will be processed within 5-7 business days after My Store receives and inspects the returned items.